6. What if I choose not to follow the referral to a higher level of care?
If you decline to move to a higher level of care when it is deemed necessary, therapy services with Equilibria will be terminated. In this case, your therapist will provide you with referrals to other resources or providers that might help you continue your recovery.
7. What is a “warm handoff”?
A “warm handoff” is a process where your current therapist helps facilitate a smooth transition to a new provider or facility. This ensures that you receive continuous care and support throughout the transition period. During a “warm handoff” you may continue treatment with your current therapist until you begin your new services.
8.Will my insurance cover the costs of the program?
Equilibria is in-network with most major insurance providers (Independence Blue Cross, Aetna, Highmark, Quest, Medicare). We recommend checking with your insurance company to confirm coverage and any out-of-pocket costs before starting the program.
9.How do I schedule an appointment or get started with the program?
To get started, you can contact us directly to schedule an appointment. Our referral coordinators will help to schedule an intake session. From there you will be connected with a therapist who best suits your needs. You can also schedule a call with Sam DeFilippo who is the program lead.
10. What happens if I miss an appointment?
If you miss an appointment, please contact your therapist as soon as possible to reschedule. Consistent attendance is important for your progress, and we encourage you to communicate any difficulties you may have in keeping your appointments. If you miss an appointment without giving your therapist at least 24 hours notice, Equilibria may charge a missed session fee up to the amount of your full insurance fee.
11. Is my participation in the program confidential?
Yes, all information shared during therapy is kept confidential according to applicable laws and ethical guidelines. Exceptions may occur in cases where there is a risk of harm to yourself or others, or as required by law as described in the Outpatient Services Contract.
12. Can I switch therapists if needed?
Yes, if you feel that you need to switch therapists for any reason, please discuss this with our program lead, Sam DeFilippo, LPC, NCC, CAADC. We will work with you to find a suitable alternative to ensure you receive the best possible care.