FAQ For Equilibria Mental Health Services
How Do I Make an Appointment?
You can either email us through our contact us form or call our office at 267-861-3685, option 1. Our team of Referral Coordinators will help set you up with a therapist who you feel will be a good fit with your needs.
Do You Take Insurance?
Yes, we are in-network with many insurance plans including:
Aetna (includes some Meritain, Coresource, and Trustmark plans)
Highmark (includes most of the BCBS out of state plans, like BCBS of Illinois, Horizon of NJ, Capital Blue, etc.)
IBX/IBC (includes Personal Choice, Amerihealth, Amerihealth Administrators, Keystone Health Plan East and many Independence Administrator plans)
Medicare
Quest Behavioral Health
Imagine Health
Geisinger Health Plan
We recommend that you check with your individual health insurance provider to confirm your mental health benefits and whether Equilibria is in-network with your plan. If we are not in-network, you should ask whether you have out-of-network benefits for mental health care. If so, a portion of the cost you pay out of pocket for our services may be reimbursed to you by your insurance company., . Some people believe that this is a good strategy to afford working with the provider of their choosing, rather than being forced to stay within their insurance network.
Clients choosing to pay out of pocket must pay for services at the end of each session or assessment service. A statement that contains all of the information necessary for you to submit to your insurance company will be provided to you on a monthly basis. It is your responsibility to complete your claim form, attach the statement from Equilibria, and forward it to your insurance company. Reimbursement from your insurance carrier for money you have already paid to us for your treatment should be sent to you directly. Please contact our billing manager about any questions you may have regarding filing with your insurance company. For your records, always keep copies of your statements and claims that are sent into your insurance company.
Do You Offer Long-Term, More Open-Ended Therapy Services?
Yes. At the onset of treatment, we will work with you closely to figure out the source of the problem to target treatment and to address your needs. Frequently we engage in brief therapy, as some problems and issues tend to be resolved in a short period of time. If it appears that what you are coming into therapy for will not be amenable to short-term treatment, you will be informed of that and we will work together to design appropriate treatment services.
Do You Offer Brief Therapy For Targeted Problems?
Yes. At the onset of treatment, we will work with you closely to figure out the source of the problem to target treatment and to address your needs. Frequently we engage in brief therapy, as some problems and issues tend to be resolved in a short period of time. If it appears that what you are coming into therapy for will not be amenable to short-term treatment, you will be informed of that and we will work together to design appropriate treatment services.
What is your Fee?
INDIVIDUAL/FAMILY THERAPY: $195.00 per 50-minute session ($225 for initial appointment).
GROUP THERAPY: $50.00-75.00 per group session.
PSYCHOLOGICAL ASSESSMENT AND EVALUATION: Psychological assessment and evaluation varies depending on testing/evaluation requirements. Please contact us to discuss your testing/evaluation needs.
PARENT/CO-PARENT COACHING: $425 per month, including three 50 minute sessions, email and check-in communications.
We may be able to offer a sliding scale for people with financial hardships. Please call us at 267-861-3685 or email us at info@equilibriapcs.com for more detail regarding our rates.
Is Therapy Confidential?
Therapy is confidential. No information about you or your treatment will be shared with anyone without your written consent. However there are a few exceptions to that rule. If the therapist learns that a child has been or is currently being abused, by law the therapist must make a report. Also, if someone is in danger of hurting themselves or others, the therapist must take necessary precautions to keep them safe.
Will I Be Allowed to Know What My Child Says in Treatment?
It is important to keep information in the child sessions confidential whenever possible. This assists with trust and allows your child to be comfortable sharing, which is especially true with teenagers. However, we are legally obligated to share with parents any cases of children being hurt or wanting to hurt themselves or someone else. We do our best to encourage and support children and teens to be honest with their caregivers regarding things that are bothering them in order to help facilitate growth.
What Kind of Therapy Do You Offer?
We offer several different types of therapy to meet our clients’ needs. Below is a brief description of some of the therapy that we offer:
INDIVIDUAL THERAPY: One-on-one therapy can be helpful to address concerns that range from temporary problems to issues of a more complex nature. We help our clients understand and resolve their emotional, behavioral and/or social issues in a way that increases their self-awareness and satisfaction.
FAMILY THERAPY: Family therapy helps family members find constructive ways to communicate, understand each other and problem solve. By acknowledging the contexts of people’s families and other relationships, while sharing and respecting individuals’ different perspectives, beliefs, views and stories, family therapy helps to explore possible ways to address challenges and conflicts so that everyone benefits.
COUPLES THERAPY/RELATIONSHIP COUNSELING: When people join together as part of an intimate relationship , challenges may arise as they strive to attain and maintain satisfaction in their relationship. The relationship counseling experience is aimed at increasing empathetic understanding, improving effective communication, and providing an opportunity for mutual growth in your relationship. Equilibria’s relationship therapists include those who are queer and poly affirming.
GROUP THERAPY: Group therapy can be beneficial because it allows people to learn from and benefit from the experiences and feedback of their peers in addition to the lead of the group.. Group therapy can increase a person’s support and also helps people problem-solve with others and strengthen interpersonal skills.
PLAY THERAPY: Play therapy allows children to express their feelings and thoughts in a way that is best suited to their developmental level. By allowing children to play in a safe environment with a trained therapist, children can learn to cope in more adaptive ways and to work through problems and decision-making. Play therapy helps children learn to express their feelings, improve their communication skills, modify problematic behavior, learn different ways to relate to others, and develop more successful coping and problem solving strategies.
How Do I Contact My Therapist?
Each therapist has their own voice mailbox that is confidential. If you need to leave a message for your therapist, call the main number (267-861-3685) and then follow the prompts to leave your therapist a voicemail. Remember to always leave your telephone number even if you think your therapist may have it. Clients may also communicate with their therapist through a secure patient portal.
I Have a Very Busy Schedule, Are Your Hours Flexible?
Absolutely. We understand that family obligations and responsibilities can be difficult and time demanding. Therefore, we work with you to find appointment times that fit into your demanding schedule.
How Long Are Sessions?
How long are sessions?
Individual sessions are usually 50-55 minutes long. Family and group sessions may be longer, depending on the needs of the children and families involved. Assessments and evaluations vary a great deal with regard to time, depending on the needs of the individual(s) being assessed or evaluated.
